Terms of service

Overview

This website is operated by ALTARÉ TOUCH. Throughout the site, the terms “we”, “us” and “our” refer to ALTARÉ TOUCH.

By visiting our website, purchasing from us or otherwise using our services, you agree to be bound by these Terms of Service, together with any additional policies referenced on our website, including our Returns & Refunds Policy and Shipping Policy.

Please read these Terms carefully before using our website or placing an order.

Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law or other applicable laws.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement or have permission from a parent or legal guardian where required.

You must not use our products, website or services for any unlawful or unauthorised purpose.

You must not attempt to interfere with the security, functionality or operation of our website.

2. Products & Services

We make every reasonable effort to display our products as accurately as possible.

However, colours may appear differently depending on lighting, photography and individual screen settings.

As our hair products contain human hair, minor variations in colour, texture, curl pattern, strand appearance and other characteristics may naturally occur between products or batches.

Product descriptions, images and other information are provided to help you make an informed purchase.

We reserve the right to update, modify or discontinue products or services at any time.

3. Pricing

All prices displayed on our website are shown in the currency indicated at checkout.

Prices, promotions and product availability may change without notice.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Where an obvious pricing, product-description or technical error occurs, we reserve the right to correct the error. If an error affects an order you have already placed, we will contact you and provide appropriate options.

4. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment cannot be authorised
Fraud or unauthorised activity is reasonably suspected
Incorrect information has been provided
An obvious pricing or technical error has occurred
We are unable to fulfil the order

If we cancel an order after payment has been received, any amount owing to you will be refunded to the original payment method.

5. Payment

Payment must be successfully completed before an order can be processed.

Available payment methods will be displayed at checkout.

You agree to provide current, complete and accurate billing and payment information when placing an order.

Where a third-party payment provider is used, your payment may also be subject to that provider’s terms and conditions.

6. Processing & Shipping

Orders are generally processed within the timeframe stated in our Shipping Policy.

Processing times and shipping or delivery times are separate.

Shipping options, costs and estimated delivery information are displayed at checkout where applicable.

Delivery estimates provided by shipping carriers are estimates and may be affected by circumstances outside our reasonable control.

Please refer to our Shipping Policy for further information regarding processing, shipping, tracking, local pickup, incorrect addresses and returned parcels.

7. Local Pickup

Where available, customers may select complimentary local pickup at checkout.

Customers must wait until they receive confirmation that their order is ready before arriving for collection.

Pickup instructions will be provided when the order is ready.

Customers are responsible for following the collection instructions provided.

8. Returns, Exchanges & Refunds

Eligible products may be returned in accordance with our Returns & Refunds Policy.

Returned hair must meet the eligibility requirements outlined in that policy.

Hair that has been worn, installed, washed, cut, coloured, chemically processed or otherwise altered may not qualify for a change-of-mind return.

This does not limit your rights where goods are faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law.

Please review our Returns & Refunds Policy before purchasing.

9. Product Use & Hair Care

Customers are responsible for following appropriate care and maintenance practices for their hair products.

The lifespan and appearance of human hair products can vary depending on factors including installation method, maintenance, styling, heat exposure, products used, colouring, chemical processing and frequency of wear.

Any care information or recommendations provided by ALTARÉ TOUCH are general guidance and do not guarantee a specific lifespan.

We recommend seeking appropriate professional assistance when colouring, chemically processing or significantly altering human hair products.

10. Promotions & Discount Codes

Promotional offers, discount codes and special pricing may be subject to additional conditions, including expiry dates, eligible products or minimum purchase requirements.

Unless otherwise stated, promotional codes cannot be combined.

We reserve the right to withdraw or modify promotional offers where reasonably necessary, including where an error has occurred or an offer is being misused.

11. Accuracy of Information

We aim to ensure that information on our website is accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability or other information.

We may correct or update such information where necessary.

12. Intellectual Property

Unless otherwise stated, the content available on this website, including our branding, logos, product descriptions, graphics, photographs, videos, designs and written content, belongs to ALTARÉ TOUCH or is used with appropriate permission.

You may not reproduce, copy, distribute, modify, commercially exploit or use our content without permission except where permitted by law.

13. Reviews & User Content

If you submit a review, photograph, testimonial or other content to ALTARÉ TOUCH, you confirm that the content is your own or that you have permission to provide it.

You must not submit content that is unlawful, defamatory, abusive, misleading or infringes another person’s rights.

We may moderate or remove content from our platforms where reasonably necessary.

We will seek appropriate permission before using customer photographs or other identifiable customer content for promotional purposes where required.

14. Third-Party Services

Our website may use or link to third-party services, including payment providers, shipping carriers and other technology providers.

We are not responsible for the content or operation of independent third-party websites or services outside our reasonable control.

Your use of third-party services may be subject to their own terms and privacy policies.

15. Website Availability

We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted or error-free access at all times.

Access may occasionally be interrupted for maintenance, technical issues, updates or circumstances outside our reasonable control.

16. Prohibited Uses

You must not use our website:

For unlawful or fraudulent purposes
To violate applicable laws or regulations
To infringe intellectual property rights
To transmit malicious code, viruses or harmful material
To collect or misuse another person’s personal information
To interfere with the security or operation of our website
To submit false or misleading information

We may restrict access to our website where we reasonably believe these Terms have been breached.

17. Limitation of Liability

To the extent permitted by law, ALTARÉ TOUCH will not be liable for losses arising from circumstances outside our reasonable control or from improper use, care, installation or alteration of our products.

However, nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

18. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

We take the handling of customer information seriously and use personal information in accordance with applicable privacy requirements and our Privacy Policy.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services or legal requirements.

The latest version will be published on our website.

Your purchase will generally be subject to the terms and policies applicable at the time your order was placed, subject to applicable law.

20. Governing Law

These Terms are governed by the laws applicable in Western Australia, Australia, and applicable Commonwealth laws.

21. Contact

If you have questions regarding these Terms of Service, please contact ALTARÉ TOUCH through the contact information provided on our website.