Shipping policy

Shipping Policy

Thank you for shopping with ALTARÉ TOUCH 🤍

We carefully prepare and package every order to ensure your hair arrives beautifully presented and ready for you to enjoy. Please review our shipping information below before placing your order.

Order Processing

Orders are generally processed within 3–6 business days before dispatch.

Processing time is separate from shipping time and begins from the next business day after your order is placed.

During launches, promotions, public holidays or periods of high order volume, processing may take slightly longer. If there is a significant delay affecting your order, we will contact you.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Australia Shipping

We ship Australia-wide.

Standard and Express Shipping options are available at checkout. Shipping rates and estimated delivery times will be displayed at checkout based on your order and delivery location.

Please note that selecting Express Shipping speeds up the delivery of your parcel after dispatch. It does not change our order processing time unless otherwise stated.

New Zealand Shipping

We ship to customers throughout New Zealand.

Available shipping options, rates and estimated delivery times will be displayed at checkout.

International delivery times may vary due to customs processing, carrier delays and other circumstances outside of our control.

Customers are responsible for any applicable customs duties, taxes or import charges imposed by their country unless otherwise stated at checkout.

Local Pickup — Forrestfield, WA

Complimentary local pickup is available from Forrestfield, Western Australia.

Orders selected for local pickup are generally ready within 2–4 business days.

Please wait until you receive your Ready for Pickup notification before travelling to collect your order.

Once your order is ready, you will receive collection instructions.

Local pickup is FREE.

Tracking Your Order

Where tracking is available, your tracking details will be sent once your order has been dispatched.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Once your parcel has been handed to the shipping carrier, delivery progress can be followed using the tracking information provided.

Shipping Delays

While we do our best to ensure orders are dispatched within our stated processing timeframe, delivery estimates provided by shipping carriers are estimates and cannot be guaranteed.

ALTARÉ TOUCH is not responsible for delays caused by shipping carriers, customs, severe weather, public holidays or other circumstances outside of our reasonable control.

If your parcel appears to be significantly delayed, please contact us and we will assist where reasonably possible.

Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and correct before placing your order.

If you notice an error, contact ALTARÉ TOUCH as soon as possible. We will do our best to update your details before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

If a parcel is returned due to an incorrect or incomplete address provided at checkout, additional shipping charges may apply for the parcel to be resent.

Lost or Missing Parcels

If your tracking information shows unusual delays or you believe your parcel may be lost, please contact us so we can assist with investigating the delivery with the shipping carrier.

If tracking shows your parcel as delivered but you cannot locate it, please check around the delivery location and with household members or your local carrier before contacting us.

Your rights under the Australian Consumer Law are not affected by this policy.

Returned to Sender

If your parcel is returned to ALTARÉ TOUCH due to an incorrect address, unsuccessful delivery, failure to collect or another delivery issue, we will contact you once the parcel has been returned to us.

Additional shipping charges may apply if you would like the order to be resent.

Questions About Your Order?

If you have any questions regarding processing, shipping, tracking or local pickup, please contact ALTARÉ TOUCH and include your order number so we can assist you as quickly as possible.